Our expert team of consultants are passionate about what they do.
MARC LEVY (FOUNDER / DIRECTOR)
Marc is the founding director of Right Lane Consulting. He has played leading roles in strategic and business planning processes for nearly 100 organisations, worked with more than 80 CEOs and facilitated around 600 management and board workshops. To our knowledge, there is no more experienced leader of strategy and planning processes in the country, and Marc is one of a handful of top team strategy facilitators globally with more than 10,000 hours of experience in this discipline.
Marc’s engagements have included:
- Strategy and planning: Running a third consecutive strategic planning process for one of Australia’s largest super funds. Co-creating integrated strategy, planning, resource allocation and budgeting processes for a UN initiative. Leading processes to cascade corporate strategies, initiatives and metrics through to business and divisional plans and individuals’ performance development plans for industry associations, healthcare clients and super funds.
- Vision and purpose: Assisting clients in professional services, financial services, consumer and industrial products, and the social sector to create galvanising company statements that provide context for strategic decision making and act as a rallying point for employees.
- Growth: Leading projects centred on growth options evaluation, pricing, merger candidate qualification, new product and market feasibility, and brand strategy.
- Organisation: Working with clients on organisation design, decision making, meeting effectiveness, service provider alignment and resource allocation optimisation. He also helps clients to align their organisation structures and operating rhythms to their strategies.
- Stakeholder engagement: Moderating highly inclusive stakeholder engagement processes in the local government, aged care and superannuation sectors.
Marc has completed transformational work across several industries, including having made contributions to reviving a major global sport in Australia and saving a 150-year old Victorian institution. Marc has worked as a strategic advisor to several award winning not for profit super funds and their peak bodies.
He holds business degrees from Monash University and the Melbourne Business School and a PhD from the University of Melbourne on a topic relating to economic and social participation policy.
ZOE PAPPAS (PRINCIPAL)
Zoe is a principal at Right Lane Consulting. She has been with the firm for 11 years. In the past three years, Zoe has worked on nearly 130 consulting projects and facilitated over 200 workshops, primarily with executive teams and boards.
Zoe has developed a reputation for clear thinking and communication, including the ability to reframe complex problems making them easier to understand and solve. Her projects consistently achieve high client satisfaction and advocacy ratings, in part because she stays close to clients and their wants and needs. Zoe prides herself on never missing a client signal and always being on top of how directors and executives are thinking about her projects.
Zoe has extensive experience in leading strategy, planning, growth and organisation projects in the financial services, retail, healthcare and government sectors. Her recent projects have involved:
- Strategy and planning: Facilitating strategic thinking and strategic planning workshops with a multitude of for profit, not for profit and government organisations. Facilitating steering committees (including a diverse range of stakeholders and views) as they oversaw a critical organisation change. Developing a strategy and organisation design for a disruptive specialty retailer with a promising growth trajectory.
- Vision and purpose: Working with several organisations in the financial services and travel and leisure sectors to help board and executive teams rethink their vision and purpose statements to help guide strategic decision making.
- Growth strategy: Facilitating staff and board workshops with one of Australia’s largest industry super funds. Working with a large client team to transform a financial services organisation’s approach to growth strategy, from executing priority growth options to supporting a subcommittee of senior directors to advance the merger agenda.
- Organisation: Leading organisation redesign projects for wealth management, superannuation and telecommunications industry clients. Helping clients to design and operationalise integrated performance management systems, from corporate balanced scorecards to individual KPI frameworks. Working with marketing, business development and operations teams to improve the effectiveness of their structures, processes, resource allocation and performance management.
Before joining Right Lane, Zoe had 15 years experience in operational and management roles. She was previously a business manager, financial controller and management accountant in the publishing, entertainment, communications and IT security industries. She holds a Bachelor of Commerce from the University of Melbourne and an MBA from Melbourne Business School.
CHIARA LAWRY (PRINCIPAL)
Chiara is a principal at Right Lane Consulting. Chiara leads our public sector practice, she has deep experience in the public and social sectors, bringing more than ten years working in and for government and the social sector as a strategy consultant and a policy adviser.
Beyond the public sector, Chiara also has consulting experience across a broad range of industries including financial services, industrial goods and the retail industry. She has experience in strategy, organisational transformation and business development and is passionate about supporting her clients to solve their toughest problems.
Her recent projects have included:
- Strategy and planning: Preparing for and facilitating the board strategy day for one of Australia’s largest superannuation funds. This work included supporting the CEO to set and shape the priorities and content for the board.
- Organisation design: Working for the executive team of a large social services not for profit (NFP) to redesign their operating model to increase program integration and improve client outcomes.
- Growth: Supporting the CEO and executive team of a national advocacy organisation to scale their influence in response to increased government funding.
- Stakeholder alignment: Designing and leading a co-design process to bring together government community leaders and end users to design a new initiative to support economic development in regional Victoria.
Chiara has a deep passion for social impact and has worked with a number of local and international NFP organisations. She was a founding volunteer and board member at the Oaktree Foundation. She has worked with indigenous organisations in the Cape York Peninsula and the Tiwi Islands. Chiara has been awarded a scholarship to participate in the Victorian Government’s Women’s Leadership Program for 2019.
Prior to joining Right Lane, Chiara worked at the Boston Consulting Group where she was a core member of the public sector practice. Chiara was a Policy Adviser at the Department of the Prime Minister and Cabinet in Canberra where she worked under the Rudd and Gillard Governments on health reform and international policy.
Chiara has a Bachelor of Arts and a Bachelor of Laws (Hons) from the Australian National University and a Masters of Public Administration from Columbia University.
DEBBIE WILLIAMS (SENIOR EXPERT)
Debbie is a senior expert at Right Lane Consulting with 22 years of consulting experience across a range of industries including government, community services, education, health care and financial services.
Debbie is respected by her colleagues and clients for her ability to quickly synthesise complex information, assess the potential of opportunities and ask probing questions.
She is an expert in governance, strategy development and implementation, and performance improvement. She has contributed significantly to Right Lane’s knowledge and methods in the areas of assessing board capabilities and effectiveness, growth strategy and merger option evaluation.
Her recent projects have included:
- Strategy and planning: Developing the Council plan and Business plan for one of Victoria's largest metropolitan councils. Conducting strategic planning processes – including the facilitation of executive team workshops – for several clients.
- Organisation design: Working with the Executive team of a social services organisation; designed a new organisation structure and accountability framework to aligned the organisation to its new strategic priorities.
- Governance: Working with directors of a professional services company to diagnose governance challenges in the partnership structure and collaborate to establish the framework of an improved leadership structure.
- Growth: Helping the board of a major institutional investor agree on a growth strategy and build a new management structure, working from strategy, through capabilities, to PDs and KPIs.
- Merger assessment: Developing a merger assessment tool for a homecare health services provider to guide the Board’s decision making on potential partners.
In addition to her consulting work, Debbie is an experienced non-executive director. She is a Fellow of the Australian Institute of Company and from 2009-18 was a non-executive director of Monash Health the largest health service in Victoria with a budget of over $1.8 billion.
Before Right Lane, Debbie was an engagement manager at Booz & Co. She has a MBA (with distinction) from one of the world’s leading programs at INSEAD, a masters of operations research from Auckland University and a bachelor of commerce from Canterbury University.
ANDREW BAKER (SENIOR EXPERT)
Andrew is a senior expert at Right Lane Consulting, with deep competencies in strategic planning, business analysis and modelling, consumer and market research and alignment of IT with business practice. He has more than 16 years of consulting experience, involving over 100 separate engagements, and has been a member of Right Lane’s professional network for more than ten years.
Some of Andrew’s recent projects have involved:
- Strategy and planning: Being one of the lead authors on Right Lane’s annual white paper on Industry Super Forces at Work and co-facilitating an industry forum that examined challenges presented by changing policy and competitive landscapes.
- Business analysis and modelling: Developing a business case, including detailed financial modelling, for a significant technology investment for one of Australia’s largest industry superannuation funds.
- Consumer and market research: Facilitating—with a client team—a detailed analysis of the market for superannuation products within a large and growing sector of the Australian economy.
- Alignment of IT with business requirements: Playing a key role in implementation planning for a major technology infrastructure outsourcing initiative at a large Australian bank.
Andrew began his career at Accenture, where he was involved in strategy engagements in Australia and Asia and received training in strategic and financial analysis in France and the United States. Andrew holds a Bachelor of Commerce, a Bachelor of Science and a Diploma of Modern Languages in Indonesian from the University of Melbourne.
MATT HARDY (SENIOR EXPERT)
Matt has spent more than a dozen years in consulting, including five years at McKinsey & Company and seven years with Right Lane Consulting, leading high-performing teams in strategy, organisational and operational problem-solving studies.
Matt’s recent projects have included:
- Reviewing operating models for super funds, fintech companies, a major energy company, mining companies, FMCGs, supermarket retailers.
- Reviewing strategy and operating model for the digital R&D agenda of an ASX100 company.
- Reviewing operating rhythms for the investment department of a leading super fund.
- Reviewing an organisation’s values, with respect to connection to strategy and performance culture, for a leading corporate client.
- Facilitating a series of strategy reviews for the Australian office of a global FMCG company.
- Conducting a strategy review for a leading logistics company.
- Conducting a strategy review for a diversified industrial holding company.
- Supporting a super fund in developing an integrated growth strategy.
Matt previously worked for seven years in management roles in the finance function of wholesale bank Abbey Financial Markets in London and the United States. His industry experience spans financial services, mining, retail, consumer goods, transport, energy, oil and gas, telco, government and not for profits.
Matt holds an MBA from the Melbourne Business School (Dean’s List) and a Bachelor of Commerce from Monash University.
ABHISHEK CHHIKARA (ASSOCIATE PRINCIPAL)
Abhishek is an associate principal at Right Lane Consulting with strong quantitative and analytical skills. He has deep experience in helping boards and executives navigate complex challenges facing their organisations, and he has a particular interest in helping clients understand the link between their strategy and financial performance.
Abhishek is a core member of Right Lane’s institutional investor and superannuation practice, which comprises leading Australian investment organisations that collectively represent nearly $500bn in capital. In his time at Right Lane, Abhishek has worked with over 50 clients on more than 100 consulting projects – a reflection of his work ethic and his colleagues’ confidence in him.
His recent projects include:
- Strategy and planning: Helping a large non-profit financial services organisation to refresh its long-term strategy. Co-developing measurement, monitoring and review processes for a prominent Victorian non-profit organisation. Assisting a financial services organisation to cascade their strategy throughout the organisation.
- Organisation effectiveness: Leading an organisation redesign process for a large non-profit financial services organisation. Working with an investment team of a superannuation fund to build a high performing investment team. Helping teams create alignment within their teams, improve their ways of working, and boost their effectiveness for multiple financial services organisations.
- Growth: Developing a business case for a financial services client to enter a new market. Working with a non-profit disability employment service provider to develop a growth strategy and business plan. Working with a client team to develop a growth and implementation strategy for a new business. Helping a client team to identify and prioritise potential opportunities for inorganic growth through mergers and partnerships.
- Superannuation: Abhishek has served 15 superannuation fund and fund service providers on nearly 70 projects, ranging from board strategy offsites to investment team capability building. He has worked with investment teams of three funds on projects relating to strategy development, operating model design, and business case development. Abhishek has played a leading role in Right Lane’s thought leadership in superannuation, contributing to the Retirement Incomes Forum and the development of the last four editions of Right Lane’s annual Industry Super Forces at Work Report.
- Analysis and modelling: Working with a client team to diagnose the organisation’s current situation and challenges for a large industry association. Helping a non-profit financial services client develop an understanding of the key strategic issues facing their business. Developing financial models to assist a client with its pricing strategy. Conducting industry analyses to help clients understand the changing environment and the implications for their organisations.
Abhishek holds a Bachelor of Engineering from Monash University with first class honours.
AMANDA NOLAN (SENIOR EXPERT)
Amanda is a senior expert at Right Lane Consulting with deep experience as an executive leader and advisor to enterprises in the healthcare, human services, life sciences, government, retail, and finance industries, across Australia, the United States and Europe.
With a career spanning more than 20 years, Amanda’s expertise includes the development and implementation of strategy and planning, business and operating models, organisational design and transformation, communications and engagement, risk management, and governance. She has successfully consulted to a range of organisations, from small not for profit to large corporate entities, public service organisations, and government departments.
Her recent projects include:
- Strategy and planning: Developing the organisational strategy, business plan, performance framework, and implementation plan for a large health service with 19,000 employees and $2bn budget, including facilitation of executive team and board workshops, and stakeholder engagement with thousands of employees, patients, and community organisations and individuals.
- Growth: Helping the CEO and board of a new charity to agree on a clear purpose, priorities, growth strategy, implementation plan and resource allocation.
- Organisation design, governance and culture:
Working with the chief executive and executive team of a large public service organisation
to diagnose, design and implement a new organisation structure, accountability framework, and governance processes. Working with the chief executive and executive of a large multi-national (American and European) pharmaceutical company to review and restructure functions to maximise effectiveness and efficiency.
- Merger assessment: Assessing and guiding the decision on the merger between 2 large national healthcare organisations in the United States.
- Transformation and technology: Leading the change and transformation portfolio in preparation for the largest scale implementation of an electronic medical record in an Australian public health system.
- Leadership: Designing a CEO development program to be delivered by the Australia-New Zealand division of a large global corporate entity, including extensive consultation with C-level executives in private and public health and human services.
Amanda holds a Master of Health Systems Administration with Honours from Georgetown University in the United States, and a Bachelor of Physiotherapy with Honours from the University of Melbourne.
TAL KARP (SENIOR EXPERT)
Tal is a senior expert with Right Lane Consulting and leads our Sports Practice and Innovation Practice.
An Olympian, lawyer and expert facilitator, Tal brings extensive experience in sport, legal and public sectors to Right Lane. Tal’s focus includes providing strategy, policy and stakeholder engagement services and advice for clients across the public, not for profit and private sectors.
A skilled facilitator and engagement expert, Tal has successfully designed and delivered a large range of deliberative engagement processes on complex, sensitive and contentious topics. Innovation, inclusivity, transparency and accountability have been hallmarks of her approach.
Prior to joining Right Lane, Tal ran her own strategy and deliberative engagement practice. Over the course of her career, Tal has held a variety of senior legal practice, policy and strategy roles, including with Victoria Legal Aid, the Sentencing Advisory Council, the Department of Justice and the Victorian Minister for Women and the Prevention of Family Violence.
As Civil Advocate in Victoria Legal Chambers, Tal appeared in complex civil and criminal matters in jurisdictions including the Victorian Supreme Court, County Court, Administrative Appeals Tribunal and Victorian Civil and Administrative Tribunal.
After completing a Bachelor of Laws and a Bachelor of Arts at ANU with first class honours in law and the University’s Blackburn Medal for Research, Tal became an Associate to Justice Hayne of the High Court of Australia.
In earlier years, Tal balanced her legal career with elite sport, representing Australia as a member of the Matildas and captaining Melbourne Victory in the W-League. Tal is a Senior Fellow of Sports Law (Melbourne Law Masters) at the University of Melbourne and a ‘Change our Game’ Ambassador for the Victorian Government. A graduate of the Australian Institute of Company Directors, Tal is a Board Director of both the Australian Grand Prix Corporation and YMCA Australia.
JESS COSSENS (SENIOR ASSOCIATE)
Jess is a senior associate with Right Lane Consulting, who works closely with client teams to deliver projects that engage participants, make the work fun, and deliver relevant and usable outcomes.
She is cognisant of the perspectives that different stakeholders bring to a project, and designs her interactions to get the most from these different groups. In her 4 years at Right Lane, Jess has delivered strategy, organisation and engagement projects across a range of sectors, including financial services, government agencies, not for profits, healthcare and education.
Jess’s recent engagements include:
- Strategy and planning: Working closely with clients to diagnose the internal and external factors impacting upon their organisations, and using this knowledge to inform the development of their strategic plans. Facilitating strategic planning workshops for social-impact organisations, helping to balance financial needs with social aspirations.
- Organisational effectiveness: Working with the executive team of a family business to develop a revised organisational structure based on their new strategy. Developing a fit-for-future performance management approach for a mutual insurer to help uplift management’s focus on results and better support staff with their development.
- Strategy mobilisation: Engaging with teams to help them understand the broader organisational strategy and how their contribution has impact; supporting team and individual performance plans in line with the needs of the business strategy.
- Growth strategy: Facilitating a co-design process for a new insurance product by engaging potential new customers through the design journey. Independently testing and validating a client’s growth initiatives to assess the likelihood of attaining their growth aspiration.
- Stakeholder alignment: Planning and facilitating inclusive stakeholder engagement processes, ensuring all perspectives are expressed and fostering innovation in client organisations.
Jess represents that rare mix of analytical thinking and creative expression. With degrees in Mechanical Engineering (first class honours) and Arts (Drama and Theatre Studies) from Monash University, she appreciates bold visionary thinking supported by solid evidence.
GISELLE DIEGO (SENIOR EXPERT)
Giselle is a senior expert and dreamer of bold ideas, and is passionate about finding better ways to frame and solve problems. Since joining Right Lane Consulting she has worked on over 100 consulting projects and facilitated over 60 workshops.
Giselle has served clients in the financial services, healthcare, retail, public and community sectors on projects relating to strategy, growth, innovation and culture. She loves applying creative approaches to a problem and encourages those she works with to imagine new possibilities.
Giselle has developed a strong practice in design thinking and has undertaken executive training in ‘Design Thinking for Business Innovation' at Darden Business School, University of Virginia. She has led the development and delivery of ideation forums for government, not for profit and private sector clients.
She has a keen interest in exploring the intersections between business, community building and social and economic justice. In addition to working with Right Lane, Giselle is an Accelerator Lead for Global Sisters where she supports women who face structural barriers to employment start their own businesses.
Giselle holds degrees in law and arts (honours; J.S. Duncan award for best honours thesis) majoring in geography from Monash (and Utrecht University on exchange), and a graduate diploma of legal practice from ANU.
She sits on the board of the performing arts company Play On and is a co-founder of Either/Oar an urban transformation project in the shape of a boat bar (she’s not joking about the boat bar).
ASHLEE BOOTH (EXPERT)
Ashlee is an expert at Right Lane Consulting. Ashlee has broad cross-sector experience working across government, financial services, retail, mining, industrials, power and utilities. Ashlee is passionate about driving strategic growth outcomes for her clients, and garnering energy and strategic alignment across organisations. Ashlee has deep experience in delivering strategic projects, both in-house and as a strategy consultant.
Prior to joining Right Lane, Ashlee was based in New York, working as a senior manager in the Strategy and Corporate Development team of a US$2.1bn eCommerce/retail start-up, Warby Parker. Prior to that, Ashlee spent 4 years in the strategy team at EY.
Her recent projects include:
- Strategy and planning: Led the strategic planning process across multiple business units at an eCommerce/retail company including development of 3-year strategy, OKRs, operating plan, technology roadmap, headcount plan and budget.
- Growth strategy: Led the development of a new revenue growth strategy for an Australian electricity transmission company through current state assessment, market analysis, strategy development and financial modelling.
- Organisation design: Managed the strategic restructure of a global mining services company through future-state organisation design, cost modelling and executive engagement.
- Stakeholder alignment: Facilitated multiple global workshops to gain executive alignment of vision, target operating model, organisation structure and KPIs for a global financial services company.
Ashlee has a Bachelor of Economics and Bachelor of Commerce from Monash University.
RICHARD WAID (ASSOCIATE)
Richard is an associate with Right Lane Consulting. He has been with the firm since 2018; in that time, he has worked with over 30 clients on more than 40 projects, across many industries ranging from financial services and investment management, to packaging and retail.
He is known by clients and colleagues for his structured and creative approach to problem solving and, in particular, his skill in synthesising valuable insights from numerical and qualitative analyses. Supporting this, he is deeply experienced in communicating complex and nuanced concepts to clients in a clear, concise and consumable format.
Richard’s recent projects include:
- Supporting a major Victorian utilities provider to improve their strategy delivery effectiveness by facilitating client working groups to define, structure, plan and oversee four parallel workstreams across different domains (covering governance, business process, implementation and delivery, and culture.
- Advising a leading Australian language services provider on adapting to significant increases in their workforce obligations. This eight-month process included in-depth analysis of demand data to model, and quantify the benefits of, alternative service delivery options.
- Helping an Australian not-for-profit organisation redesign their payroll process to address systemic errors, and frequent delays, in payments to workers.
- Identifying, and developing business cases for, growth opportunities of an Australian drafting services organisation.
- Working with a leading Australian FinTech to articulate their product strategy and understand the implications this has on their operating model.
Richard holds degrees in Commerce and Engineering, with first class honours, from Monash University.
SIMON CHUAH (ASSOCIATE)
Simon is an associate at Right Lane Consulting with a passion for and experience in structured problem solving, efficient and reliable project management and the crafting of succinct and compelling narratives.
Since joining Right Lane he has worked on over 30 consulting engagements across public and private sectors and not for profits.
Simon’s recent projects include:
- Conducting analyses for a not for profit to identify the highest-opportunity channels to target for its recruitment strategy.
- Implementing a new planning process at a sales and distribution organisation and kick-starting the capturing of efficiency improvements across the business.
- Working with federal government colleagues to help not for profit organisations develop innovative programs to address long-term welfare dependency, including assisting with program design, planning and evaluation.
- Crafting a strategic narrative for a not for profit that articulated organisation’s reason for being and their theory of change for how they would create real-world impact.
- Helping the leaders of an airport operations organisation to refresh the organisation’s strategy.
Simon holds a Bachelor of Commerce from the University of Melbourne.
ANDRES POLLANO (ANALYST)
Andres is a business analyst at Right Lane Consulting. He joined the firm in June 2019 and has particular strengths in quantitative analysis and problem-solving. He has demonstrated a strong ability to gather and analyse complex data to deliver practical insights.
Prior to joining Right Lane, he worked in private equity and in valuation advisory services.
Andres’ recent projects include:
- Helping a large non-profit superannuation fund to refine its direct-to-member growth strategy, including segmenting, sizing and prioritising the market.
- Helping a large non-profit financial services firm refresh its long-term strategy.
- Conducting financial analysis for a large network of pharmacies to understand the key drivers of profitability across the business and developing a plan to return underperforming pharmacies to profitability.
- Assisting a superannuation fund to review and redesign a detailed strategy and business planning process map.
Andres holds a Bachelor of Financial Management from Tec de Monterrey, Mexico. He graduated Summa Cum Laude and completed exchanges at the University of Melbourne and at Monash University.
AARON RICHARDS (ANALYST)
Aaron is a business analyst at Right Lane Consulting. He works with senior consultants and client teams to deliver successful engagements by overseeing project delivery and conducting in-depth analysis.
He has a background in research with strengths in conducting numerical and qualitative analyses and problem solving. He also has experience communicating complicated ideas in digestible formats through previous work in tertiary education and the professional sports industry.
Aaron’s recent projects include:
- Assisting the strategic planning process for several industry super funds and fund managers, helping them consider industry trends and select a clear strategic direction.
- Identifying and conducting detailed analysis on growth opportunities for two of Australia’s leading industry super funds.
- Helping a leading Australian FinTech develop their product strategy and align their organisation design.
- Assisting a not for profit organisation assess their board capabilities to identify gaps required to best achieve their goals.
- Working with teams at a leading industry super fund to develop team effectiveness and define distinct accountabilities and ways of working.
Aaron holds a commerce degree with first class honours from the University of Melbourne and honours in economics with a focus on behavioural biases relating to attribution.
OMAR AL KASSAB (ANALYST)
Omar is a business analyst at Right Lane Consulting. He works with senior consultants and client teams to deliver successful engagements by overseeing project delivery and conducting in-depth analysis.
Omar has experience in solving strategic problems across multiple industries including financial services, telecommunications, education, consumer clients and public sector. He has experience in strategy, operating model design and digital transformation and is regarded for his solid analytical skills, stakeholder management and relationship building skills in successful project delivery.
Outside his professional life, Omar is a notable public speaker and a youth, community and humanitarian leader passionate about social change. In 2017, Omar was a finalist for the Victorian Young Achiever Award (Leadership and community impact) and he also received the Global peace award from their majesties, King Carl XVI Gustaf of Sweden and King Salman bin Abdul-Aziz of Saudi Arabia for his international humanitarian and community work.
Omar was previously a strategy analyst at Monitor Deloitte and holds a Bachelor of Business (majoring in finance and accounting) from RMIT University.
LAUREN SPITERI (HEAD OF NEW CLIENT DEVELOPMENT & DIGITAL ASSETS)
Lauren leads our digital marketing and new client development functions.
Lauren matches consulting teams with client projects, considering clients’ needs and project requirements, team balance, and consultants’ development needs. She works closely with our associates, project managers, and analysts, coaching them on engagement management, in order that we can continue to deliver to the highest professional standards.
Lauren also leads our design and data visualisation team whose remit is to create workshop materials, presentations and reports of exceptional quality.
Her ability to think through projects from start to finish helps to ensure that Right Lane projects run smoothly and that no stone is left unturned.
Lauren holds Bachelors and Masters degrees in Business from La Trobe and Victoria universities respectively.
ANNA MUDIGDO (HEAD OF DESIGN)
Anna is a senior designer and head of design at Right Lane Consulting. Having worked with our firm for over ten years, and prior to that with management consulting firm McKinsey & Company, Anna is an expert at communicating strategy and complex problems with visual solutions.
This intersection between design and strategy prompted Anna’s interest and passion for design-thinking. Anna has co-developed design-thinking frameworks for use during hack events – including innovative and creative processes that put people and customers at the heart of problem solving.
Anna’s recent projects have included:
- Helping to orchestrate a strategy workshop for more than 150 partners of a major professional services firm.
- Co-facilitating a hack day for one of Australia’s largest not for profit super funds; this hack day involved managers finding a solution to a human resources related policy challenge.
- Assisting with the design of, and co-facilitating, a staff hack day for a division of a state government statutory authority; this hack day aimed to provide multiple solutions to a challenge relating to improving the customer experience.
Anna holds a Bachelor of Visual Communication/ Graphic Design from RMIT.
JACKIE LAWS (QUALITY ASSURANCE SPECIALIST)
We are what we repeatedly do. Excellence then is not an act, but a habit ― ARISTOTLE.
Jackie and Aristotle have 2 things in common. First, a commitment to excellence. Second, the desire to be judged by what they do, not what they say.
Jackie has been with Right Lane Consulting in varying roles for the past 9 years. In her current role, Jackie is responsible for embedding Right Lane’s quality assurance standards in all engagements across the firm reflecting our firm's commitment to top quality consulting outcomes, and service quality. Right Lane enjoys a ‘world class’ net promoter score, currently in the mid 70s. Jackie’s role is to keep it there, and in doing so creating long-term trusted partnerships with our clients.
Jackie holds a Bachelor of Arts (majoring in Geography and Psychology) and a Bachelor of Architecture (with honours) from the University of Melbourne.
LOU PAGART (COMMUNICATIONS SPECIALIST)
Lou combines her two areas of expertise – communication and design – to prepare and produce materials and presentations of the highest quality. She supports our consulting team by developing client engagement materials, ensuring they are professional, compelling, informative and highly visual.
In addition, Lou works with our marketing team to coordinate our brand, digital marketing and general communication efforts. In doing so she creates clear, consistent and engaging communications materials for dissemination across a broad range of channels.
Lou is central to Right Lane’s dynamic working environment, and has a supernatural ability to multitask.
Lou holds a Masters Degree in External and Internal Communication from the University of Lille, France.
JO BRADLEY (HEAD OF FINANCE, GOVERNANCE & ENABLEMENT)
Jo is the head of finance, governance and enablement at Right Lane Consulting, respected by her colleagues for her action-oriented approach, attention to detail and ability to ‘zoom in and out’ on organisational issues.
Jo is responsible for managing our administration function, with a focus on firm governance, internal reporting and consulting enablement. Jo has also project managed a number of client engagements in our low and pro bono program, including two philanthropic summits focusing on alleviating place-based disadvantage and several board strategy workshops for not for profit organisations.
Prior to joining Right Lane seven years ago, Jo was a general manager in the solar energy sector and held management roles in the apparel industry. She holds a Bachelor of Environmental Science from Murdoch University and a Graduate Diploma of Corporate Environmental Management from Monash University, both with distinction.
STELLA MEDYGRAL (CONSULTING ENABLEMENT SPECIALIST)
Stella is the consulting enablement specialist at Right Lane Consulting, and is a respected team member with a proactive approach who is eager to learn and help others.
Stella supports the consulting team with internal and client-facing technology; engagement reporting; human resources coordination; and other support our consulting team needs to do their work.
She is enthusiastic about new systems and processes that will make our firm run more efficiently. She brings a strong background in office administration and management, with a previous role as Office manager in the accounting industry.
Stella holds a Diploma in Human Resources and is currently completing an undergraduate degree with a double major in Business and Human Resource Management at Griffith University.
‘At Right Lane I have been given the opportunity to work with a fantastic team of intelligent and enthusiastic people.’