Social change

What we do

Fuelling organisations in the business of creating positive social change

We work with organisations dedicated to supporting and uplifting the most vulnerable people in our community and we are proud of the extra impact we have assisted our clients in achieving.

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Case studies

Some of the ways we have supported social change

Helping a national leader in prevention scale its impact

Since 2019, Right Lane Consulting has partnered with Our Watch to support its mission of preventing violence against women and children.

Through strategic planning, leadership development, operational improvements, and financial modelling, Right Lane has helped Our Watch align its goals, enhance efficiency, and secure sustainable funding. The collaboration also produced an evidence and impact strategy, enabling Our Watch to better demonstrate its outcomes and social impact.

This enduring partnership has strengthened the organisation’s capacity to drive meaningful, long-term change.

Reimagining legacy to continue a path of purpose and impact

Right Lane Consulting supported the Queen Victoria Women’s Centre through strategic workshops, stakeholder consultations, and values development.

These efforts refreshed QVWC’s five-year strategy, aligned its mission with Victoria’s gender equality agenda, and strengthened community engagement. Right Lane’s guidance improved operational resilience by addressing financial risks and revitalised the Centre’s values around inclusivity and equity.

The collaboration has positioned QVWC to better serve women and gender diverse people while enhancing its public profile and long-term sustainability.

Empowering justice: a strategic partnership with LACW

The Law and Advocacy Centre for Women (LACW) is a not-for-profit legal service supporting women, trans, and non-binary individuals in the justice system. Right Lane Consulting has partnered with LACW since 2018, providing pro bono strategic guidance to support its growth and impact. Through collaborative planning and expert facilitation, Right Lane Consulting has helped LACW refine its vision, expand services, and strengthen its organisational capacity, ensuring it continues to deliver vital, gender-specific legal support to vulnerable communities.

Testimonials

What our clients say

Thanks so much for all your work in preparing for and delivering today’s session. We nailed the key issues that were causing friction and everyone is now aligned – which is a huge relief. I’m not sure we would have got there without you. So thanks again. Amazing job!

Chair

UNGNCA

Thank you all so much for last Friday. The preparation was profound and supported a really smooth, sometimes challenging, but ultimately extremely satisfying day when everything we hoped to get accomplished, was. Everyone loved it, Zoe, and were so impressed with how you brought it all together at the end. I don’t know how you do such synthesis on the go, including all the collating at the same time. We are eternally grateful for the ongoing support of Right Lane, a true and enduring partnership. I think we have got to a critical point in our work, using the deep listening and data analytics to come to the point of identifying the critical underlying driver of systemic intergenerational disadvantage. I feel empowered by the work, a bit scared too as to how we get the message out. But, it has to be said!

Executive Officer

Mornington Peninsula Foundation

I wanted to say a heart-felt thank you for yesterday, and all of the work you did in the lead up, including over the weekend. Chiara was an excellent MC/facilitator, Sacha managed the online chat so well, and everything ran like clockwork. Nothing was too much trouble, and I really appreciated you checking in throughout the day to see if we were happy – it personally gave me great comfort. I have only heard positive feedback all round, including this from Cathy (who was in the videos, and is one of our longest standing team members): It was such a professional and polished day. We’ve never had anything like it before – what an achievement! Well bloody done! Indeed, well done to you all, and thanks again for a highly successful, memorable day!

Executive

Our Watch

We have been exceptionally impressed with the support and expertise provided by RLC. Right from the beginning when I spoke to Stella, who really captured our brief so well from our initial conversation which was a lot of me rambling that was somehow pulled into a cohesive document. The level of organisation and planning prior to sessions, as well as your skilled facilitation and knowledge of the legal sector, has meant the sessions have been incredibly productive. Thank you also Chiara for your support in the background. The follow up post sessions with the notes has also been of such a high standard. I’m so pleased that we have ended up somewhere we couldn’t have envisaged at the beginning of the process as it means we weren’t anchored and have really been guided by the process. Thank you!

CEO

Arc Justice

Right Lane held us together whilst we explored our particular ideas around our model in quite a large diverse group. The Right Lane team were able to provide the right care, guidance, structure and process that enabled us to reach our midway point in our foundation phase, applying our model alongside Aboriginal enterprises. The impact the work Right Lane has had on Worthwhile Ventures is best described as reconciliation in action. Without their work and support we would not have seen the diversity of Worthwhile Venture’s business community come together and successfully collaborate and share ideas. So, the long-term impact really is about the model that Worthwhile Ventures has been able to bring to the market. It is quite unique as a not for profit venture capitalist model for Aboriginal people and the Aboriginal community. We are really appreciative of Right Lane’s support and commitment along the way.

Director

Worthwhile Ventures

Our experts

Our people supporting social change

Meet our team

Chiara Lawry

Chief Executive Officer

Chiara is the Chief Executive Officer at Right Lane Consulting. Chiara has deep experience in the public and social sectors where she has worked extensively as a strategy consultant and policy adviser. Beyond the public sector, Chiara also has consulting experience across a broad range of industries including financial services, industrial goods and the retail industry. She has experience in strategy, digital transformation and business development and is passionate about supporting her clients to solve their toughest problems.

Experience

Her recent experience has included:

Working alongside the CEO and executive team of a fast-growing technology company to reset their vision and define their core values.
Working for the executive team of a government social services agency to redesign their operating model to increase program integration and improve client outcomes.
Supporting the CEO and executive team of a national advocacy organisation to scale their influence in response to increased government funding.
Designing and leading a co-design process to bring together government community leaders and end users to design a new initiative to support economic development in regional Victoria.
Leading the customer journey mapping for a financial services client.

Chiara has a deep passion for social impact and has worked with a number of local and international NFP organisations. She was a founding volunteer and board member at the Oaktree Foundation and has worked with indigenous organisations in the Cape York Peninsula and the Tiwi Islands. She previously served as a board member and deputy chair of Environmental Justice Australia and joined the Merri Health board in 2023.

Prior to joining Right Lane Consulting, Chiara worked at the Boston Consulting Group where she was a core member of the public sector practice. Chiara was a policy adviser at the Department of the Prime Minister and Cabinet in Canberra where she worked under the Rudd and Gillard Governments on health reform and international policy.

Qualifications

Chiara has a Bachelor of Arts and a Bachelor of Laws (Honours) from the Australian National University and a Masters of Public Administration from Columbia University.

Publications

Listen to Chiara Lawry on the Future Women Leadership series talk about how to create (or change) your team’s strategy.

Gemma Pinnell

Principal

Gemma is a principal at Right Lane Consulting. She has worked in senior positions in superannuation and the labour movement for over two decades. Her areas of expertise are Affordable Housing and Superannuation. Gemma has delivered projects across strategy, policy and program evaluation, new service design and implementation, data and analytics, and transformation. She is focused on partnering with clients to tackle challenging problems and deliver solutions that can be executed to achieve impact.

Experience

Her recent experience has included:

Working alongside an executive director of Australia’s biggest public transport project – to bring their team together, to connect, and align on the key priorities for the team for the next 12-18 months. This included agreeing measures of success and ways of working to deliver their program of work effectively.
Working with the CEO and board of a community affordable housing organisation in Sydney’s west to agree their overall strategic direction and aspiration and consider key strategic questions to set them up for future success and to assess their investment pipeline and growth strategy.
Working with the head of External Affairs of a peak body in the energy industry, Gemma worked collaboratively with the team to develop a set of ‘mega themes’ to better define their work priorities and align their work to the broader organisational goals.

Prior to joining Right Lane Consulting, Gemma was director of Strategic Engagement at Industry Super Australia where she was responsible for strengthening relationships between ISA and key stakeholders. Gemma has built her successful career as a skilled leader bringing complex stakeholders together, solving complex problems and leading and driving outcomes.

Gemma was also previously a trustee director of
AustralianSuper, a director of Industry Fund Services and a member of the senior team at the ACTU. She worked in senior roles in the trade union movement for twenty years, including leading organisational reviews for the ACTU. She is a skilled facilitator and enjoys working with boards and teams across a variety of sectors, with her passion being in housing, gender and sustainability.

Qualifications

Gemma is a director of the progressive think tank Per Capita and holds a Master’s degree in Communication from RMIT, an Honours degree in Women’s Studies and Politics from Monash University and is a graduate of the AICD Company Directors course.

Publications

Right Lane Consulting. (2024, May). Housing Matters: Unlocking the supply of social and affordable housing at scale

Radhika Chelliah

Engagement Manager

Radhika is an engagement manager at Right Lane Consulting. She has significant experience in transformation and change, gender equality, and strategy. With external and in-house consulting experience, she brings a human-centric focus for sustained outcomes. Radhika’s focus areas include organisational effectiveness, operating model, workforce transformation, organisation design, change management and business case development across Australia, Asia, UK and EMEA.

Experience

Her experience has included:

Redesigning the target operating model for project delivery in a professional services firm, through job redesign and process improvement with a user-centric focus; increasing effectiveness of client servicing teams and increasing employability of back-office staff.
Leading projects with the Commission for Gender Equality in the Public Sector (CGEPS) to explore opportunities to strengthen gender equality mechanisms, in consultation with defined entities. Supported several defined entities in their GIA, GEAP, workplace indicators progress reporting and gender pay gap analysis. Designed a success factors framework to improve gender equality practices within the organisation.
Conducting a global strategic review for organisational effectiveness and cost efficiency of finance teams. Built a business case for potential areas of improvement including team structure, talent fit assessment, system improvement, process improvement, and centralisation of activities
Working with different lines of services to cascade strategic decisions through to all staff; providing forums for staff to present their perspective and co-design the implementation plan.
Designing and delivering end-to-end change management for a multi-country shared service centre and ERP implementation, leading stakeholder alignment, communication, training and staff engagement.

Radhika has a deep passion for creating change agents and is the Founder of Impact Catalyst, which delivers experiential learning projects for undergraduate students, anchored on the UN Sustainable Development Goals. Her recent projects have been commended by the Financial Times and Harvard Business Publishing.

Qualifications

Prior to joining Right Lane Consulting, Radhika was with PwC and EY. Radhika holds a Masters Degree in Human Resource Management and Organisational Analysis from King’s College London, CIPD Level 7, PROSCI certified change practitioner and a Bachelor of Commerce degree (Accounting) from Monash University.

Ready to see how we can help you create even more impact?

We work alongside clients who do great work within the sectors they operate, and we are excited to be involved in creating outcomes that truly make a difference.

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